---
title: HubSpot Communication Logging and Ticket Creation (DEVELOPMENT WORKING FILE)
description: -
---
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1. [Internal Knowledge Base](https://hub.kecpros.com/knowledge-base?hsLang=en-us)
2. [Intro (Legacy): Onboarding to HS + SB Connection](https://hub.kecpros.com/knowledge-base/intro-legacy-onboarding-to-hs-sb-connection?hsLang=en-us)
3. [Customer Service Information & Procedures](https://hub.kecpros.com/knowledge-base/intro-legacy-onboarding-to-hs-sb-connection?hsLang=en-us#customer-service-information-procedures)
# HubSpot Communication Logging and Ticket Creation (DEVELOPMENT WORKING FILE)
## List of Communication workflows, their origins, logging status and ticket creation triggers
| Communication Platform | Address/Number | Inbount/Outbound | Communication Type | Logging Note | HS Logging | Ticket Note | HS Ticket Trigger |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Aircall | AutoRecptionist Line (0630) | Inbound | Call Successful & Unsuccessful | logging working as expected | automatic | | Once the call has been completed, or using the Call History feature in Aircall, set the call with the tag call "Create Hubspot Ticket". This will automatically create a ticket in HubSpot. |
| Aircall | AutoRecptionist Line (0630) | Outbound | Call Successful & Unsuccessful | logging working as expected | automatic | | Once the call has been completed, or using the Call History feature in Aircall, set the call with the tag call "Create Hubspot Ticket". This will automatically create a ticket in HubSpot. |
| Aircall | AutoRecptionist Line (0630) | Inbound | VM | logging working as expected | automatic | | automatic |
| Aircall | AutoRecptionist Line (0630) | Inbound | SMS | inbound loggin working | automatic | | automatic |
| Aircall | AutoRecptionist Line (0630) | Outbound | SMS | logging working as expected | automatic | | Automatic. It will use the last ticket associated to this contact. If no ticket is created, then it will create a new one. Is this a wanted feature? |
| Aircall | Urgent Line (4807) | Inbound | Call Successful & Unsuccessful | | automatic | | automatic, how do we filter to enable superSLA to identify these vs normal AC tickets? |
| Aircall | Urgent Line (4807) | Inbound | VM | | automatic | | automatic, how do we filter to enable superSLA to identify these vs normal AC tickets? |
| Aircall | Urgent Line (4807) | Inbound | SMS | | automatic | | mirror team line SMS |
| Aircall | Urgent Line (4807) | Outbound | SMS | | automatic | | mirror team line SMS |
| Aircall | Individual AC Lines | Inbound | Call Successful & Unsuccessful | logging working as expected | automatic | | Once the call has been completed, or using the Call History feature in Aircall, set the call with the tag call "Create Hubspot Ticket". This will automatically create a ticket in HubSpot. |
| Aircall | Individual AC Lines | Outbound | Call Successful & Unsuccessful | logging working as expected | automatic | | Once the call has been completed, or using the Call History feature in Aircall, set the call with the tag call "Create Hubspot Ticket". This will automatically create a ticket in HubSpot. |
| Aircall | Individual AC Lines | Inbound | VM | | automatic | | automatic (do we auto-assign to phone number owner?) |
| Aircall | Individual AC Lines | Inbound | SMS | | automatic | | mirror team line SMS (do we auto-assign to phone number owner?) |
| Aircall | Individual AC Lines | Outbound | SMS | | automatic | | mirror team line SMS |
| Email | Scheduling\_114 | Inbound | Email | logging working as expected | automatic | | On respond, CC to "support\_114@hoodz.us.com" to create a ticket, manual categorization needed |
| Email | Scheduling\_114 | Outbound | Email | not currently logging | automatic | | manual |
| Email | Estimating\_114 | Inbound | Email | | automatic | | auto generate ticket, manual categorization needed |
| Email | Estimating\_114 | Outbound | Email | | automatic | | manual |
| Email | Service\_114 | Inbound | Email | | automatic | | auto generate ticket, manual categorization needed |
| Email | Service\_114 | Outbound | Email | | automatic | | manual |
| Email | Individual Emails | Inbound | Email | Logging for this on response or forward using the HS Gmail plugin (can't do this automatically) | need HS gmail plugin setup per spec ([where is spec?](https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales?hubs_content=knowledge.hubspot.com/connected-email/get-started-with-the-hubspot-sales-chrome-extension&hubs_content-cta=install-the-hubspot-sales-chrome-extension#install-the-hubspot-sales-chrome-extension)), user must manually click "+ Add to Hubspot" in Gmail (lower right of subject) | | On respond, CC to "support\_114@hoodz.us.com" to create a ticket, manual categorization needed |
| Email | Individual Emails | Outbound | Email | Logging following the plugin standard procedure | need HS gmail plugin setup per spec ([where is spec?](https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales?hubs_content=knowledge.hubspot.com/connected-email/get-started-with-the-hubspot-sales-chrome-extension&hubs_content-cta=install-the-hubspot-sales-chrome-extension#install-the-hubspot-sales-chrome-extension)), user must manually click "+ Add to Hubspot" in Gmail (lower right of subject) | | manual |
| Cell Phone | Individual Cell Lines | Inbound | Call Successful & Unsuccessful | - | none | | |
| Cell Phone | Individual Cell Lines | Outbound | Call Successful & Unsuccessful | - | none | | |
| Cell Phone | Individual Cell Lines | Inbound | VM | - | none | | |
| Cell Phone | Individual Cell Lines | | SMS | - | none | | |
| Automatic | Update Error | | Automatic | - | - | | An error occurs in the Update process |
| Automatic | Creation Error | | Automatic | - | - | | An error occurs in the Creation process |
| Automatic | Tax Exemption File Missing | | Automatic | - | - | | Tax Exemption process is attempted but no Tax Exemption file has been uploaded to the Company |
| Automatic | Set 3PBP in SB | | Automatic | - | - | | The team needs to update the Third Party Bill Payer in ServiceBridge manually |
- [Intro (Legacy): Onboarding to HS + SB Connection](https://hub.kecpros.com/knowledge-base/intro-legacy-onboarding-to-hs-sb-connection?hsLang=en-us#main-content)
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- [Sales Information & Procedures](https://hub.kecpros.com/knowledge-base/intro-legacy-onboarding-to-hs-sb-connection?hsLang=en-us#sales-information-procedures)
- [Customer Service Information & Procedures](https://hub.kecpros.com/knowledge-base/intro-legacy-onboarding-to-hs-sb-connection?hsLang=en-us#customer-service-information-procedures)
- [General Training and Guides](https://hub.kecpros.com/knowledge-base/general-training-and-guides?hsLang=en-us#main-content)
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