---
title: Data status and hygiene
description: The data status and data hygiene boxes on HubSpot objects that sync to Service Bridge show the linked ID, status, and last update. Use these boxes to co...
---
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# Data status and hygiene
## Check sync identifiers and resolve data hygiene alerts
## Summary
The data status and data hygiene boxes on HubSpot objects that sync to Service Bridge show the linked ID, status, and last update. Use these boxes to confirm records meet operating standards, follow corrective instructions, and check associated tickets when issues need attention.
## Step-by-step
1. Open a HubSpot object that syncs to Service Bridge, and review the data status and data hygiene boxes at the top.
2. Cross-reference the Service Bridge customer ID with the object ID in the browser address bar for the matching Service Bridge record.
3. Check the status and last update. A green “Created in Service Bridge” status means the card meets operating standards; the last update reflects the last change to the HubSpot object.
4. Treat “Not created” as an abnormal condition in production, and read the instructions for creating the record in Service Bridge.
5. Check the right-hand associations for a ticket about the “Not created” issue, and submit one if none is associated.
6. Follow any “Actions needed” instructions immediately when the label appears while you are working on a record.
7. Look for an associated ticket if an “Actions needed” issue remains after 30 minutes. Open it to read the corrective instructions, which move from the record to the ticket.
8. Correct the issue described in the message or ticket. For example, add the required mobile phone number to an on-the-job contact that is missing one, then click Save.
9. Allow about two minutes for the system to recognize the correction, then check that the warning label disappears and the status returns to green.
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